ARZA Resort Policy

      The following are the essential part of the Resort Policy

NORMS FOR CHECK-IN & CHECK-OUT TIMES:

We adhere to the time plan as follows:

Check-In - 13:00 Hrs IST

Check-Out – 11:00 Hrs IST

·      Early check - in & late check - out is subject to availability.

·      For guaranteed early check - in, the Resort /Villa has to be reserved on the previous night, and charges are as applicable.

·      For non guaranteed reservations, Resort /Villa are reserved subject to availability.

·      Late check - out charges are applicable and subject to availability.

CHILD NORMS:

·      Guest(s) must declare the number of children (Maximum 2 per parent) & their ages during reservation.

·      For a child below 8 years of age charges are free on an applicable plan, sharing the parent’s room without an extra bed. Parent(s) need to furnish a valid age proof at the reception at

check-in.

·      Children 8 or above will be charged in full, as per applicable rates, with extra bed, subject to availability. Parent(s) need to furnish a valid ID proof at the reception at check-in.

PHOTO IDENTITY:

·      As per the Govt. directive; all guests are requested to confirm their identity by providing a valid government issued photo identification (State driver’s license, Passport, Aadhaar,

Voter-id,etc.) at check-in.

·      Accommodation can be denied if guest(s) don’t provide a valid ID proof.

·      In case of foreign guest(s), valid passport & valid visa is a must, and has to be furnished upon arrival.

·      PAN Card is not accepted as proof of address or identity.

 GUARANTEE NORMS:

·       All bookings must be guaranteed at the time of reservation by advance deposit of at least 30% of accommodation charges (valid advance) through Cash  or online transfer.  Credit &

Manufactured Spend (MS) cards are not accepted. In future we may bring Credit Card facility to our resort.

        CHANGES TO RESERVATION:

•   If a guest wants to change or delay the reservation, they must contact Resort’s Reservation department 7days before, from the date of Check – in .Subject to Availability.

      ·         All requested changes to reservation or delay are subject to ARZA Resort   sale discretion.

         CANCELLATION NORM:

       ·         If cancellation is done Within 48 hrs of Booking and it has to be prior 15 days of  check-in, we will refund 2/3^rd of the Advance deposit amount. In case of Full payment 90% would be refunded.

       ·         If cancellation is done 7 days prior to check-in, we will refund 1/3^rd of the Advance deposit amount. In case of Full payment 80% would be refunded.

       ·         If cancellation is done less than 6 days prior to check-in, we charge 100% of the amount (No refund is applicable).

       ·         In case of Unavoidable cancellation if required by Arza resort than Alternative property would be directed or 100% Amount refundable.

      No Show Policy:

       ·         In case a guest holds a booking but does not arrive on the arrival date, then 100% amount for the booking gets forfeited.

    MODE OF PAYMENT:

     ·         Valid Advance amount paid for confirmation of reservation of room(s) can be made by depositing Cash/Online Transfer.

·      For Online Reservations at Arza Resort/ Villa, we assure a safe and secure transaction. The details of card and the transaction will not be shared with anyone.

·      For balance payment at resort, we have QR Code or cash payment facility due to the unavailability of Bank. Hence, we choose to accept payment by cash only.

·      Guest(s) with scanty luggage should pay the entire amount in advance.

·      We do not accept foreign currency in our resort .However, we may facilitate transactions through our authorized currency exchange partner, subject to their availability.

       Bank Details:

      Advance deposits for room(s) reservation can now be made at any ICICI Bank.      

    Please  read the following terms & conditions before making your advance deposits.

     Wire Transfer: You should transfer directly to our Bank account, details furnished below :-

Beneficiary Name / Account Holder Name: ARZA Naturals Pvt Ltd

Bank Name:

 Branch City:

Branch Address:

Account Type: Current Account

Account Number:

IFSC Code:        

     ROOMS POLICIES:

     ·         Maintaining the integrity of the room’s furniture arrangement is essential and necessary. Furniture, fixtures, artwork, etc. should not be tampered with or removed.

·         Additional furnishings, including folding tables, cannot be added to Meadow suites. 

•           One extra bed may be added on a daily basis with extra bed charges for  Family Room.

• Exhibits and displays are not permitted in the room by guest(s). Also, affixing of any material on walls, floors or ceilings is not permitted

• ·         We do not serve food in the Resort and However on request its on extra Charges