ARZA Resort Policy
The following are the essential part of the Resort Policy
NORMS FOR CHECK-IN & CHECK-OUT TIMES:
We adhere to the time plan as follows:
Check-In - 13:00 Hrs IST
Check-Out – 11:00 Hrs IST
·
Early check - in & late check - out is subject to availability.
· For guaranteed early check - in, the Resort /Villa has to be reserved on the previous night, and charges are as applicable.
·
For non guaranteed
reservations, Resort /Villa are reserved subject
to availability.
· Late check - out charges are applicable and subject to availability.
CHILD NORMS:
· Guest(s) must declare the number of children (Maximum 2 per parent) & their ages during reservation.
· For a child below 8 years of age charges are free on an applicable plan, sharing the parent’s room without an extra bed. Parent(s) need to furnish a valid age proof at the reception at
check-in.
·
Children 8 or above will be charged in full, as
per applicable rates, with extra bed, subject
to availability. Parent(s)
need to furnish a valid ID proof at the reception at check-in.
PHOTO IDENTITY:
· As per the Govt. directive; all guests are requested to confirm their identity by providing a valid government issued photo identification (State driver’s license, Passport, Aadhaar,
Voter-id,etc.) at check-in.
·
Accommodation can be denied if guest(s) don’t provide a valid ID proof.
· In case of foreign guest(s), valid passport & valid visa is a must, and has to be furnished upon arrival.
· PAN Card is not accepted as proof of address or identity.
GUARANTEE NORMS:
· All bookings must be guaranteed at the time of reservation by advance deposit of at least 30% of accommodation charges (valid advance) through Cash or online transfer. Credit &
Manufactured Spend (MS) cards are not accepted. In future we may bring Credit Card facility to our resort.
CHANGES TO RESERVATION:
- If a guest wants to change or delay the reservation, they must contact Resort’s Reservation department 7days before, from the date of Check – in .Subject to Availability.
· All requested changes to reservation or delay are subject to ARZA Resort sale discretion.
CANCELLATION NORM:
·
If cancellation is done Within 48 hrs of Booking and it has to be prior 15 days of check-in, we will refund 2/3rd
of the Advance deposit amount. In case of Full payment 90% would be
refunded.
·
If cancellation is done 7 days
prior to check-in, we will refund 1/3rd of the
Advance deposit amount. In case of Full payment 80% would be refunded.
·
If cancellation is done less than 6 days prior to check-in, we charge 100% of the amount (No refund is applicable).
· In case of Unavoidable cancellation if required by Arza resort than Alternative property would be directed or 100% Amount refundable.
No Show Policy:
· In case a guest holds a booking but does not arrive on the arrival date, then 100% amount for the booking gets forfeited.
MODE OF PAYMENT:
· Valid Advance amount paid for confirmation of reservation of room(s) can be made by depositing Cash/Online Transfer.
·
For Online Reservations at Arza Resort/ Villa, we assure a safe and secure transaction. The details of card and the transaction will not be shared with anyone.
·
For balance payment
at resort, we have QR Code
or cash payment facility due to the unavailability of Bank. Hence, we choose to accept payment by cash only.
·
Guest(s) with scanty luggage should pay the entire amount in advance.
· We do not accept foreign currency in our resort .However, we may facilitate transactions through our authorized currency exchange partner, subject to their availability.
Bank Details:
Advance deposits for room(s) reservation can now be made at any ICICI Bank.
Please read the following terms & conditions before making your advance deposits.
Wire Transfer: You should transfer directly to our Bank account, details furnished below :-
Beneficiary Name / Account Holder Name: ARZA Naturals Pvt Ltd
Bank Name:
Branch City:
Branch Address:
Account Type: Current Account
Account Number:
IFSC Code:
ROOMS POLICIES:
·
Maintaining the integrity
of the room’s furniture arrangement is essential and necessary. Furniture, fixtures, artwork, etc. should not be tampered
with or removed.
· Additional furnishings, including folding tables, cannot be added to Meadow suites.
- One extra bed may be added on a daily basis with extra bed charges for Family Room.
- Exhibits and displays are not permitted in the room by guest(s). Also, affixing of any material on walls, floors or ceilings is not permitted
· We do not serve food in the Resort and However on request its on extra Charges